Frequently Asked Questions
Tub Quality & Durability
Do your tubs ever crack?
No. Out of hundreds installed, we have never had a cracked tub. If any problem ever comes up, we fix it — at no charge to you.
Do your tubs leak or do you have door problems?
We have never had a door leak, or a problem with our doors.
What happens if something goes wrong after installation?
We stand behind our work. If something needs fixing, we come back and fix it at no charge. We also call the day after installation to make sure you're happy.
Will my bathroom be damaged during installation?
No. The first thing we do is put runners down through your home to protect your floors and walls. We remove your old tub and take it away with us.
Comfort & Safety
Will I get cold while the tub drains?
No. By the time you've had a bath, your body temperature is up — most people are warm. The tub also drains down to the seat quickly, so you can wrap a towel around yourself. In all our installations, nobody has complained about this.
Is the seat high enough to stand up from?
Yes. Our seats meet ADA specifications — the internationally respected standard — at 17 inches in height. Every tub also has built-in grab bars and an anti-slip floor to help you get up and down safely.
Is the floor of the tub slippery?
It has an anti-slip surface. We also recommend adding adhesive non-slip strips or a bath mat that sticks to the tub, because a little extra grip never hurts.
Can I still take a shower?
Yes. Every tub comes with a handheld shower on a slide bar. You can lift it off for rinsing, or mount it higher and use it as a stand-up shower. This is especially handy for couples where one person prefers showers.
Filling & Draining
How long does the tub take to fill?
It fills in as little as 4 minutes, longer depending on plumbing and water pressure.
Can I start the water and come back when it's full?
No. This is the one real trade-off of a walk-in tub. You need to be in the tub while it fills, because you enter through the door first. The good news is the time passes quickly and the water stays warm.
Jets & Additives
Do you recommend water jets or air jets?
We recommend therapeutic air jets. Water jets pull water from the tub and recirculate it, which can build up bacteria inside the plumbing. Air jets don't recirculate water, so there's no bacteria issue. We use air jets as standard.
Can I use Epsom salts?
Yes. Epsom salts are no problem with any type of jetting system, and they're great for sore joints.
Can I use bubble bath or bath bombs?
Yes. Just be careful the first time with bubble bath, because the air jets can create extra bubbles.
Are the tubs good for arthritis, diabetes, or circulation problems?
Many of our customers find warm bathing very beneficial for arthritis, fibromyalgia, diabetes and circulation issues. If you have a specific medical condition, we're happy to talk it through with you.
Options & Appearance
What colour do the tubs come in?
All tubs come in white.
Do the tubs come with jets, or is that extra?
The quoted price is for a jetted tub. A soaker-only option is a little less.
Will you try to sell me lots of add-ons?
No. We'll show you the optional extras, but we'll also tell you the truth: most people never use them. We don't believe in inflating the price with things you don't need.
Pricing & Assessment
How much does a walk-in tub cost?
Every bathroom is different, so we don't publish a single price online. We give you a clear, no-obligation price during the free in-home assessment. We're typically less than half what the large national chains charge.
Is the assessment really free?
Yes. Free and with no obligation. If a walk-in tub isn't right for you, we'll tell you.
Do you have a showroom?
No. Honestly, sitting in a dry tub tells you very little. What matters is how a tub fits your bathroom and your body, which is why we come to you.
Service & Practicalities
What areas do you serve?
Ottawa and surrounding communities across Eastern Ontario. Call and ask if you're unsure.
Are you a franchise?
No. We're locally owned and independent.
How long does installation take?
One day in almost every case. On a rare, difficult job the installer might need a couple of hours the next day.
When can I use the tub?
Wait 24 hours after installation.
How soon can I get an installation?
Usually within two to three weeks of ordering. You'll get a firm date at least a week ahead.
3 Easy Steps
Enjoy Your New Walk-In Tub in 1 Day
Step 1: Have a Friendly Chat with the Owner
At Walk-In Tubs Ontario, you speak directly to the owner, John Wilson (no commissioned salespeople).
He will ask a few questions to get to know you. No pressure sales tactics included, just a friendly chat.
Step 2: Get a Free, In-Home Assessment
John will come to your home to look at your bathroom, answer questions, and match the right tub to you.
You will get a free, no obligation quote for a walk-in tub that fits your bathroom—and your needs.
Step 3: Your New Tub is Installed In One Day
When your new walk-in tub gets installed, we protect your floors and walls, remove your old tub, install your new tub, and make sure everything is perfect.
And we do it all in one day.